Privacy policy

Last updated: 12 August 2026

This Privacy Policy explains how Fetchmere collects, uses, shares and protects personal information when you visit fetchmere.uk, make a purchase or contact us.

Who we are

Fetchmere is operated by DEAL SHOPPERS LTD, which is the controller of the personal information described in this policy.

DEAL SHOPPERS LTD
Company number: 13071055
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: support@fetchmere.uk

Information we collect

Depending on how you use the store, we may collect:

  • identity and contact details, including name, email address, telephone number, billing address and delivery address;
  • order and transaction details, including purchased items, amounts, refunds, returns and payment confirmation;
  • support communications and information you choose to provide;
  • device, browser, IP address, cookie, analytics and store-interaction data;
  • marketing preferences and advertisement-interaction data; and
  • fraud-prevention, security and compliance information.

Payment providers process full payment-card credentials. Fetchmere generally receives payment confirmation and limited transaction details rather than complete card information.

How we obtain information

We obtain information directly from you, automatically through the store and cookies, and from service providers such as Shopify, payment providers, delivery partners, analytics platforms and advertising partners.

Why we use information and our legal bases

  • Contract: to process payment, fulfil and deliver orders, provide tracking, handle returns and refunds, and respond to order-related requests.
  • Legal obligation: to maintain tax and accounting records, comply with consumer law, respond to lawful requests and meet other regulatory duties.
  • Legitimate interests: to operate, secure and improve the store, prevent fraud, analyse performance and provide customer support, where those interests are not overridden by your rights.
  • Consent: for non-essential cookies and certain marketing or advertising activities where consent is required. You may withdraw consent at any time.

How we share information

We share information only as reasonably necessary with Shopify; payment processors; fulfilment, warehousing and delivery providers; customer-support, email and IT providers; analytics and advertising providers; professional advisers; regulators or authorities where legally required; and parties involved in a lawful business transfer. These organisations may act as processors or independent controllers under their own privacy notices.

We do not sell personal information in exchange for money.

International transfers

Some providers may process information outside the United Kingdom. Where required, we use recognised safeguards such as UK adequacy regulations, the UK International Data Transfer Agreement or approved contractual clauses.

How long we keep information

  • Order, payment, tax and accounting records are normally retained for up to six years after the relevant financial period or longer where legally required.
  • Customer-support records are normally retained for up to two years after the matter is closed, unless needed for an order, legal claim or compliance purpose.
  • Marketing information is kept until you unsubscribe, withdraw consent or it is no longer reasonably required.
  • Cookie and technical-data retention depends on the cookie or service concerned and is described through the store’s cookie controls where applicable.

We may retain information longer where reasonably required for fraud prevention, a legal claim or a regulatory obligation, and delete or anonymise it when no longer needed.

Cookies and advertising

Necessary cookies operate the store and checkout. With your choice where required, analytics and advertising technologies may measure store use, personalise content and assess advertising performance. You can manage available choices using the store’s cookie controls and your browser settings. Withdrawing consent does not affect prior lawful processing.

Automated fraud prevention

Shopify, payment providers and other service providers may use automated signals to identify suspected fraud or security risks. This can affect whether an order is accepted or requires further review. Contact us if you want us to review an order-related decision.

Your rights

Subject to applicable law, you may request access, correction, deletion, restriction or portability of your personal information, object to certain processing, and withdraw consent. The right to object applies in particular to direct marketing. We may request information to verify your identity before acting on a request.

To exercise a right, email support@fetchmere.uk. You may also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Children

The store is intended for adults and we do not knowingly collect personal information directly from children.

Security

We use reasonable organisational and technical measures and service providers designed to protect personal information. No system can guarantee absolute security.

Changes to this policy

We may update this policy to reflect operational, legal or regulatory changes. The revised version will be published here with an updated date.