Refund policy

Last updated: 12 August 2026

This policy applies to purchases made from Fetchmere, operated by DEAL SHOPPERS LTD. It is in addition to, and does not limit, your statutory consumer rights.

30-day return policy

You may request a return within 30 calendar days after delivery. To qualify for a voluntary return, the item must be unused, in the condition received, and returned with its original tags, accessories and packaging. Proof of purchase is required.

Starting a return

Email support@fetchmere.uk with your order number, the item concerned and the reason for the return. For faulty, damaged or incorrect items, include clear photographs where reasonably possible. We aim to reply within 12–48 hours.

Do not send an item before receiving authorization and the correct return instructions and address. Returns may be handled at different facilities, so our registered office must not be used as a return address unless we specifically instruct you to use it. Unauthorised returns or items sent to an incorrect address may be delayed or refused where permitted by law.

Once authorised, send the item within 14 calendar days unless we provide a different reasonable deadline.

Return costs and fees

For change-of-mind returns, the customer is responsible for return postage. For a valid faulty, damaged, misdescribed or incorrect-item claim, Fetchmere will cover reasonable return costs where a return is required. We do not charge a restocking fee.

Exchanges

We do not offer direct voluntary exchanges. If you want a different item, return the eligible item for a refund and place a new order. This does not affect any statutory right to a repair, replacement, price reduction or refund for faulty or misdescribed goods.

UK cancellation rights

For most online purchases, UK consumers may cancel without giving a reason within 14 calendar days after delivery. After notifying us, the goods must normally be sent back within a further 14 calendar days. You may inspect an item as you would in a shop, but we may reduce the refund to reflect diminished value caused by handling beyond what is reasonably necessary.

Where statutory cancellation rights apply, we refund the item price and the cost of our least expensive standard outbound delivery option. Any additional amount paid for premium delivery is not refundable unless required by law.

Non-returnable items

Unless faulty, misdescribed or otherwise protected by law, we cannot accept personalised goods, gift cards, or sealed health, hygiene or consumable products after the seal has been broken. Items damaged through misuse, improper care or normal wear are not eligible for a voluntary return.

Refunds

We will inspect the returned item and notify you of the outcome. Approved refunds are issued to the original payment method without undue delay and, in any event, within 14 calendar days after we receive the returned goods or acceptable evidence that they were sent back where statutory cancellation rights apply. We may withhold the refund until then where permitted by law.

After we issue a refund, your bank or payment provider may require additional time commonly 5–10 business days to show the credit in your account. This external processing time is outside our control.

Order changes and cancellations before dispatch

Contact us as soon as possible. We will try to help, but changes or cancellation cannot be guaranteed once processing or dispatch has begun. Your statutory cancellation rights remain unaffected.

Contact

DEAL SHOPPERS LTD
Company number: 13071055
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: support@fetchmere.uk